SHIPPING & RETURNS

COVID-19 AFFECTS ON SHIPPING:
Please allow additional time to receive your packages. Little House is not responsible for packages arriving late due to the pandemic effect on the postal system. Contact the specific mail carrier associated with your order for tracking updates.

DOMESTIC SHIPPING INFORMATION:

Little House of Macrame ships 2 days a week, Tuesdays and Thursdays, except for major holidays. Orders placed over the weekend will begin being processed on Tuesday. Please add 1-2 days for processing time from when your order is placed to when it is shipped.

Orders over $150 receive FREE Shipping. If you’d like to expedite your order, you’ll be responsible for the cost of shipping and be charged at checkout for the shipping selection you make.

Please allow 5-7 business days for your order to arrive. Littler House of Macrame uses Canada Post for all Domestic shipments. All orders that qualify for free shipping within Canada will be shipped with the most economical carrier based on the weight and dimensions of your order.

LOCAL EDMONTON PICK UP:
Little House of Macrame is thrilled to offer local curbside pick up in the northeast of the city of Edmonton.

Due to Covid-19. Please respond to the email “Your Order Is Ready For Pick Up" to arrange the date and time of your order pickup.

INTERNATIONAL SHIPPING INFORMATION:
Little House of Macrame is happy to offer to ship worldwide! Shipping costs are based on your location and the weight of your order. You will be responsible for any duties associated with your order.

Please allow 7-21 days for your order to arrive. Duties and customs fees for international shipments are the responsibility of the purchaser.

Note: All orders placed after 12 apm MSTst will go out the following shipping day.

Little House of Macrame makes sure to ship every item in the most economical way possible. Macrame rope shipping becomes expensive because of the weight of the items. Little House selects the most cost-effective option when packing up your order and don’t charge you a cent extra for shipping. Orders $150 and above receive free shipping within Canada!

Refunds and Exchanges

Here at Little House of Macrame want you to be happy with your order from us. However, since this is a very small business, we are unable to offer refunds if you have a change of heart or mind about an order for any reason.

We are happy to offer store credit or exchanges for products returned unused & without damage. If you would like to exchange or receive store credit for your item, please email us within 7 days of receipt to be eligible for an exchange or store credit.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customers are responsible for return shipping costs and shipping costs for the replacement.

Any custom made items, used items or damaged items are not available for exchange. Packing materials must be used for return shipment to prevent damage in transit.

To be eligible for a return or store credit, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@littlehouseofmacrame.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@littlehouseofmacrame.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Sometimes things happen! We will happily replace any defective or broken merchandise. Please email us within 30 days of receipt of the item to qualify for repair or exchange.

We will cover the return shipping and shipping for the replacement or repaired item.

In order to qualify for an exchange, please include the date and place of purchase (i.e. on our website, in a store, etc.) and an image of the defective item. If the item was purchased from a store other than our online shop, at this time we are unable to exchange it. If your item arrived damaged during shipping, please send an image when you contact us for repair or replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you contact us after 30 days, we cannot guarantee repair or replacement. Please take care when mailing any items back to us. We cannot be responsible for any further damage which occurs during transit.